Who this policy covers
This policy applies to information submitted through prestigecover.co.uk, including the homepage enquiry form and contact page form. Prestige Cover is the website operator for these enquiries.
Information we collect
When you make an enquiry, we collect the information needed to respond properly:
- Name, email address and phone number.
- The asset category you ask us to review, such as property, motor, valuables or collections.
- The cover required and any details you choose to include.
- Basic technical information needed to run and protect the website, such as IP address, browser information and security logs.
How we use your information
We use enquiry information to respond to you, understand the type of private client insurance support required, keep a record of our communications, and protect the website from misuse. Where appropriate, we may use your details to discuss suitable insurance options or introduce you to relevant specialist markets.
Lawful basis
For UK data protection purposes, we normally rely on legitimate interests when responding to enquiries and pre-contract steps where you ask us to explore potential insurance arrangements. We may also keep limited records where needed for legal, regulatory or administrative reasons.
Who we share information with
We only share information where it is needed to handle your enquiry, operate the website, deliver form submissions, or discuss appropriate cover routes. This may include website hosting, security and form-delivery providers, and relevant insurance professionals or markets if your enquiry progresses.
Retention
We keep enquiry information for as long as needed to respond, manage follow-up, maintain appropriate business records, and meet legal or regulatory requirements. If an enquiry does not progress, we aim not to keep it longer than necessary.
Your rights
You can ask to access, correct, erase, restrict or object to our use of your personal information. You can also complain to the Information Commissioner's Office if you believe your information has been misused.
Contact about privacy
Use the contact page for privacy questions or rights requests. Include enough information for us to identify the enquiry you are asking about.
Last updated: 9 August 2026.